- Posted 22 January 2026
- LocationBanbury
- Job type Temporary
- DisciplineOffice Support
- Reference2164
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Administrator/Customer Service
Job description
Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK.
They are seeking an experienced Administrator/Customer Service person to join their dynamic and fast-paced team during this period of unprecedented growth.
The Customer Service department is one of the busiest in the business; the work carried out links all the other departments together from the warehouse through to finance and all customers.
Main Duties & Responsibilities:
They are seeking an experienced Administrator/Customer Service person to join their dynamic and fast-paced team during this period of unprecedented growth.
The Customer Service department is one of the busiest in the business; the work carried out links all the other departments together from the warehouse through to finance and all customers.
Main Duties & Responsibilities:
- Processing customer orders on Sage200, ensuring the correct details are entered, including pricing
- Effective communication with customers to deliver excellent customer service
- Handling phone and email queries
- Liaising with customers and delivery partners to ensure timely delivery
- Liaising with the warehouse concerning stock levels
- Liaising with other internal teams as appropriate, such as sales and finance
- Arranging returns and issuing credit notes
- Invoicing customers
- Taking telephone orders and processing payments over the phone
- Adhering to customer-specific requirements
- Reporting quality issues and customer complaints to the operations manager and quality person
- To ensure that all activities associated with wholesaling operations are undertaken in compliance with Wholesaling Distribution Authorisation -WDA(H).
- To ensure compliance with Good Distribution Practices in all activities associated with purchasing, supplying and distributing medical products.
- To maintain a high standard of service to all customers.
- Highlight any changes necessary to the QMS to reflect current business practices to the line manager and/or RP
- Good organisational skills are essential for this role
- Previous experience in a customer service environment is essential, ideally from a medical or highly regulated industry background.
- Ability to work under pressure and prioritise workload
- Good communication skills โ verbal and written
- Good computer skills
- Experience with Sage 200 or equivalent is preferred
- Ability to work as part of a close-knit team.
- Please note this is a full-time, temp-to-perm role working Monday โ Friday, 9 am โ 5 pm, fully on-site.
- Private medical cover.
- 35-hour working week.
- 23 days holiday plus Bank Holidays
- Pension increase to 4% contribution after 6 months.