Reporting to the Office Manager, this role is responsible for performing a varied number of tasks that optimise the service performance for our customers.
Your responsibilities

• Providing exceptional service to customers over the phone, managing both inbound and outbound calls

• Making courier arrangements and monitoring collection/delivery success

• Provide administrative support to the wider Customer Care team

• Provide regular updates to customers, both verbally and in writing

• Preparation and administration of customer quotations

• Preparation of customer training certificates

• Handle and resolve customer enquiries in relation to the purchase and/or return of equipment

• Manage and conduct proactive order status updates

• Communicate and resolve any order/invoice queries

• Support the in-field Sales team with administration and customer updates

• Arrange the supply and return of loan equipment

Your qualification

• You will demonstrate experience in a similar position, within a fast-paced environment

• Demonstrate customer service focus and care in your approach

• Strong proficiency with Microsoft Office including Word, Excel and Outlook

• You will be able to manage a varied workload and work productively under pressure

As this is a temporary contract, you will preferably be available immediately or at short notice.
Your competencies

• Patient Focus - We put patients at the heart of everything

• Integrity - We do the right thing

• Innovation - We look for new ways to make things better

• Impact - We take accountability and get things done

• Empathy - We care for one another and work together