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Job description

Reporting to the Office Manager, this role is responsible for performing a varied number of tasks that optimise the service performance for our customers.
Your responsibilities

  • Providing exceptional service to customers over the phone, managing both inbound and outbound calls

  • Making courier arrangements and monitoring collection/delivery success

  • Provide administrative support to the wider Customer Care team

  • Provide regular updates to customers, both verbally and in writing

  • Preparation and administration of customer quotations

  • Preparation of customer training certificates

  • Handle and resolve customer enquiries in relation to the purchase and/or return of equipment

  • Manage and conduct proactive order status updates

  • Communicate and resolve any order/invoice queries

  • Support the in-field Sales team with administration and customer updates

  • Arrange the supply and return of loan equipment

Your qualification

  • You will demonstrate experience in a similar position, within a fast-paced environment

  • Demonstrate customer service focus and care in your approach

  • Strong proficiency with Microsoft Office including Word, Excel and Outlook

  • You will be able to manage a varied workload and work productively under pressure

As this is a temporary contract, you will preferably be available immediately or at short notice.
Your competencies

  • Patient Focus - We put patients at the heart of everything

  • Integrity - We do the right thing

  • Innovation - We look for new ways to make things better

  • Impact - We take accountability and get things done

  • Empathy - We care for one another and work together