Job Description

This is an excellent career opportunity for an ambitious and customer-focused individual to join an established and professional team with a commitment to growth and development.

Primary Responsibilities:

• Complete customer service processes and activities for the business.

• Process orders and provide receipt acknowledgment to customers, including delivery lead times and advice on shortages.

• Provide timely, accurate, and competent responses to all order-related customer inquiries.

• Coordinate and manage purchase orders (PO) from customers.

• Process goods inwards.

• Prepare and issue invoices to customers.

• Manage and review stock activities through the company bar scanning system.

• Coordinate inbound and outbound logistics for suppliers and customers.

• Provide administrative support to the sales team and other colleagues across the business.

• Liaise with various stakeholders to resolve potential customer/order issues.

• Ensure adherence to customer service levels.

• Manage email accounts related to the order/sales process.

• Prepare and complete import documentation (regulatory notification).

• Report weekly and monthly data and information across the team as directed by management.

• Ensure the administration area is supported by well-documented procedures.

• Participate in various projects and group meetings as required.

• Maintain a professional image for the company in all dealings with both internal and external stakeholders.

Qualifications and Experience Required:

• Minimum of 2 years’ experience in a customer service/office administrator position.

• Experience within the pharmaceutical/medical device sector or FMCG sector required.

• High-level proficiency in the MS Office Suite.

• Fluent in English (verbal and written), with strong presentation and communication skills.

• ERP experience required; Sage experience is a distinct advantage.

• Proven organizational and time management skills in a fast-paced environment.

• Ability to manage multiple priorities and deadlines.

• Good analytical skills with strong attention to detail.

Core Competencies and Attributes:

• Personable and able to connect with customers, suppliers, and teams, building trust-based relationships with key stakeholders to support business growth.

• Strong quality-oriented mindset in all aspects of work.

• Ability to multi-task and switch projects or priorities as needed.

• Team player with the ability to work with customers and key stakeholders to achieve role objectives.

• Strong communication and presentation skills.

• Possess accuracy and excellent attention to detail.

• Resilient and flexible, with the ability to cope with change in a fast-paced environment.

• Personal drive for self-development and growth.