Job description

We are partnering with an established broker to find a Financial Services Administrator to support a busy advisory team specialising in pensions, investments, and protection products. The successful candidate will assist advisers with new business, maintain and update client information, prepare policy documentation, process applications, and ensure compliance with industry regulations. This is an excellent opportunity for someone pursuing or with full QFA qualification to apply their technical knowledge in a structured, client-focused environment and contribute to delivering tailored financial solutions.

Key Responsibilities:
New Business Support :

Assist the Financial Advisors in various aspects of new business development and client management.
Contact life companies to gather details on existing policies for potential clients. Produce tailored quotations based on the client’s profile and specific requirements. Produce statements of suitability based on presales documents provided.

Client Information Management:

Maintain and update client information in our CRM system (with training provided). – Collect and organise details on investment and pension funds, including performance data
Prepare Client Policy Summary Reports, presenting gathered information clearly and accurately.

Application Processing:

Submit life and pension policy applications online to relevant life companies.
Track and monitor application progress, liaising with Life Companies and Pension Providers to ensure successful processing.
Handle client queries or correspondence related to their applications, ensuring timely and accurate responses

Advisor Support:

Provide ad-hoc support to Financial Advisers, including dealing with clients queries.
Assist Financial Advisors with any additional requests to facilitate the sales process and enhance client service.

Compliance and Conduct:

Strictly adhere to compliance procedures, the Consumer Protection Code, and industry codes of conduct in all activities.
Actively engage with all Financial Advisors to maintain accurate client records and manage the sales pipeline on BIS.

Qualifications and Skills:

Full QFA or pursuing QFA qualification (exam support can be provided)
Strong organisational and multitasking abilities.
Excellent communication skills, both written and verbal.
High attention to detail and accuracy in data management and reporting.
Familiarity with financial products, particularly life and pension policies, is required.
Proficiency in using software systems for client management (training will be provided).

What's on Offer:

Competitive salary package dependent on exams, education, and experience
Pension scheme included
Paid death-in-service benefit
Paid income protection scheme
Membership to LIA funded by the company
Exam fees covered
Flexible working: mix of office and home; initial probation period requires office attendance for training
Referral commission: percentage paid for referrals that result in new business