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Customer Specialist Representative

Job description

Customer Services Administrator

Overview
As a Customer Services Administrator, you will play a vital role in ensuring that customers receive exceptional service and support. You will be the first point of contact, responsible for processing orders, handling inquiries, and delivering timely, accurate responses. This position requires strong attention to detail, proactive follow-up, and the ability to perform well in a fast-paced environment.

Key Responsibilities and Deliverables

  • Execute sales and customer service administration processes, including:

  • Order processing and issuing receipt acknowledgements with delivery timelines.

  • Responding to all order-related inquiries accurately and promptly.

  • Liaising with internal stakeholders to resolve customer or order-related issues.

  • Maintaining up-to-date customer records and managing related email accounts.

  • Coordinating and managing purchase orders from customers.

  • Processing goods inwards using relevant systems (e.g., ERP and barcode systems).

  • Preparing and issuing invoices to customers.

  • Collaborate with cross-functional teams such as Warehousing, Quality, Procurement, Customer Service, and Commercial.

  • Act quickly on any quality control issues and work proactively to prevent them.

  • Ensure full compliance with regulatory requirements, including Good Distribution Practice (GDP).

    Experience & Skills Required

    • Minimum of 2 years’ experience in a customer service role, preferably in the pharmaceutical or medical device industry.

    • Strong team player with effective communication skills.

    • Proficient in Microsoft Office applications.

    • High attention to detail and strong follow-through skills.

    • Comfortable working with tight deadlines and daily cut-offs.

    • Excellent organisational skills with the ability to prioritise and solve problems.

    • Ability to work independently, take initiative, and accept feedback constructively.