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IT Support Engineer

Job description

Full-time, Permanent Role
Location- Mullingar


***You must be living in Ireland, or hold Stamp 4 to be eligible for this role***

Force have partnered with one of the leading contracts manufacturing client based in Mullingar, who is currently on a look out for an IT Support Engineer.


The successful candidate will be responsible for:

  • Managing the automation of system and application installations
  • Maintenance of the ServiceDesk ticketing system
  • Managing the work of the subordinate team
  • Managing backup systems for workstations and laptops
  • Managing IT resources and planning their procurement
  • Leading and participating in internal IT projects
  • Second-level user support using the helpdesk system
  • Oversight of office and production applications
  • Diagnosing hardware and software issues
  • Ensuring IT system security based on best practices
  • Creating, organizing, and optimizing IT documentation in English
  • Analyzing IT requests and projects for the business
  • Training employees in the use of IT systems

Our requirements:

  • Higher education (preferably in computer science or electronics)
  • Minimum of 5 years of experience in a similar position
  • Communication skills, independence, highly developed interpersonal abilities
  • Experience in resolving daily user requests
  • Very good command of the English language in both speech and writing
  • Ability to work in a team
  • Very good organizational skills
  • Very good knowledge of server and client systems from the Windows family, MS Office suite, and backup systems
  • Good knowledge of computer hardware, network solutions, and scripting languages
  • Proactive attitude and creativity in creating new solutions

Preferred qualifications:

  • Experience in IT resource management
  • Experience working with GAMP/FDS and validated systems